Woop feature list

💎 These features are only available as a paid option

🌱 These features help reduce your carbon footprint

✔  Ability to create multiple forms per brand/store.

✔  Customisable interface to show/hide information as needed.

✔  Management of home delivery and return flows

✔  Adding customer details and geolocation of the address to filter carriers.

✔  Entry of parcels with their weight, dimensions, volume characteristics...

✔  Ability to add product details (manually or from a catalogue).

✔  Display and selection of available delivery services based on eligible carriers

✔  Display of possible delivery dates based on cut-off, delay constraints, etc...

✔  Display of available time slots based on carrier capacity

✔  Automatic calculation of optimal collection dates

✔  Display of CO2e emissions by carrier 🌱

✔  Setting and displaying delivery charges for the end consumer

✔  Display of delivery costs by carrier

✔  Management of order number and business reference (manual or automatic)

✔  Search for eligible carriers based on several criteria:

• Basic geographical criteria (country, department, postcode)

• Advanced geographical criteria (geographical polygon or actual distance) 💎

• Logistical criteria (parcel dimensions/weight/volume, product types, service levels, etc...) 

• Calendar criteria(cut-off, delivery times, schedule, slots...) 💎

✔  For each eligible carrier, the following information can be retrieved:

• Eligible services

• Carrier quality rating

• Distance 💎

• Available slots (theoretical) 💎

• CO2 emissions 💎 🌱

• Promise (earliest delivery date) 💎

• Price (from rate grids, based on the first delivery service) 💎

✔  Ability to also retrieve non-eligible carriers and reasons for ineligibility

✔ Static Appointment Scheduling

• Setting up a delivery schedule with fixed or customised time slots

• Ability to define capacity in terms of number of parcels or orders for each slot

• Ability to search/reserve/modify/cancel a slot via API or from the shipping form.

✔ Dynamic Appointment Scheduling

• Connecting to carriers' APIs to retrieve available slots in real-time.

• Ability to search/reserve/modify/cancel a slot via API

✔ Intelligent Appointment Scheduling

(For carriers equipped with Route Planner only)

• Setting slot durations and frequencies at the carrier level

• Retrieving available slots via the optimisation engine, taking into account the actual capacity of the fleet and already planned routes.

• Ability to search/reserve/modify/cancel a slot via API or via the shipping form

✔ Import and management of pick-up points with addresses and opening hours.

✔ Ability to define exclusivities or exclusions of pick-up points by brand

✔ Taking into account the closure days of pick-up points

✔ Management of typologies and categories of pick-up points with allowed weights and dimensions

✔ API retrieval of carriers eligible for the pick-up point service based on order characteristics.

✔ API retrieval of the list and details of eligible pick-up points near a given address.

✔ Setting up a collection schedule with fixed or customised time slots

✔ Display of available slots at checkout

✔ Reservation/modification/cancellation of slots via API or through a dedicated customer page

✔ Form allowing the customer to signal their arrival at the collection point

✔ Interface for tracking and managing orders with multi-criteria search (status, dates, customer details, point of sale, etc.)

✔ Access to order details with all information (parcel and product, contacts, ...)

✔ Tracking page for the end customer

✔ Sending a satisfaction survey once the collection is completed

✔ Identification of eligible carriers according to various geographical, logistical, and calendar criteria (see details here)

✔ Ability to add custom orchestration criteria using "tags"

✔ Competition among eligible carriers based on 3 criteria:

• Cost (determined from real-time pricing or a rate card)

• Quality (NPS, Customer satisfaction, promise fulfilment)

• Ecology (Average CO2 emissions, reliability index) 🌱

✔ Ability to weight and customise orchestration criteria by brand/store

✔ Management of volume commitments over a given period to favour certain carriers

✔ Transport Orders

• Creation of transport orders via API, EDI file or manual import

• Management of multi-parcel shipments

• Management of modifications and cancellations

• Sending preparation orders (prior to packaging) for forecasting purposes

• Sending shipment confirmations (parcel announcement) to the carrier

✔ Shipping Labels

• Carrier label printing in ZPL & PDF format

• Generic label: for carriers that don't offer one

• Enhanced label: label enriched with store-specific personalised information

• View/reprint labels from the Woop back office

✔ Shipping Documents

• Delivery note printing

• Manifest generation

✔ Shipping Costs

• Automatic quotation (real-time quote retrieval from carriers)

• Management of 12 pricing grid formats (based on volume, weight, distance, price, quantity, number of floors, day, etc.)

• Ability to combine and compare multiple pricing grids for the same store x carrier pair

✔ Dangerous Goods

• Limited Quantity, Excepted Quantity, Dangerous Goods (ADR)

• UN codes, packaging types and ADR Classification

✔ Cross-border Flows

• Management of customs information for product classification

• Transmission of CN23 documents

• Transmission of CGU/CGV type documents

• Transmission of customs clearance invoices

• Status management for tracking customs clearance operations

✔ Fleet Management

• Delivery network configuration (sectors)

• Vehicle configuration (type, costs, capacities, options...)

• Agent configuration (costs, identity, working hours, schedules...)

• Dashboard for weekly fleet activity rate management

✔ Route Planning

• Map view of routes

• Manual route modification

• Route locking

• View of unmet constraints (capacity, working hours...)

• Route KPIs: Cost, Distance, Load, etc.

• Real-time status updates

• View mission details and proof of delivery (signature, photos...)

✔ Route Optimisation

• Simple optimisation

• Balanced optimisation

• Incremental optimisation

• Continuous optimisation 💎

• Multi-tours

• Delivery split

• Pick-up and delivery

• Heavy Goods Vehicle restrictions

✔ See the feature details here

✔ Delivery tracking and management interface with multi-criteria search (status, dates, customer details, point of sale, etc.)

✔ Highlighting of KPIs to easily detect pending, delayed or failed orders.

✔ Ability to take mass action on multiple deliveries (follow-up, cancellation, etc.)

✔ Access to delivery details with all information (parcel and product, contacts, shipping documents, proof of delivery...)

✔ Option to subscribe to alerts to be notified in case of an incident (carrier unavailable, failure to collect or deliver, final customer rating below satisfaction threshold...)

✔ Customisable email and SMS notifications based on delivery or collection events, sent to the end customer, store/carrier manager or a personalised contact

✔ Creation of return requests manually or via API

✔ Identification of carriers eligible for the "return" service

✔ Management of different options: drop-off at a collection point, in-store return, or home collection

✔ Scheduling collection slots for home returns

✔ Automatic generation of return labels and email delivery to the end customer

✔ Real-time tracking of returns for the customer

✔ Return management interface for logistics teams, with detailed information

✔ Identification of non-delivery cases for return to the warehouse

✔ Standard dashboards, allowing you to monitor performance in terms of activity volume, transport costs, customer satisfaction, and environmental impact.

✔ Premium dashboards, including market benchmarks 💎

✔ Custom dashboards 💎

✔ Ad hoc studies (conducted by our Data experts) 💎

✔ Interfacing (APIs, exports, and pipelines to exchange analytical data) 💎