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CHECK OUT EXPERIENCE |
MULTI-CARRIER MANAGEMENT |
ROUTE MANAGEMENT |
DELIVERY EXPERIENCE |
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π» Form β Eligibility π Β Booking π΄Β Pick-up Points π° Click & Collect π Analytics |
π΄Β Pick-up Points π Orchestration π Shipping π¦ Tracking βͺ Reverse π Analytics |
π― Route Planner π± Driver App π Analytics Β Β Β |
π¦ Tracking βͺ Reverse π Analytics Β Β Β |
π These features are only available as a paid option
π± These features help reduce your carbon footprint
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π» Shipping Form |
Menu β§ |
| A user-friendly interface allowing you to manually enter and modify shipping requests for all types of flows. Perfectly suited for in-store use, as part of a "Ship From Store" activity. |
βΒ Ability to create multiple forms per brand/store.
βΒ Customisable interface to show/hide information as needed.
βΒ Management of home delivery and return flows
βΒ Adding customer details and geolocation of the address to filter carriers.
βΒ Entry of parcels with their weight, dimensions, volume characteristics...
βΒ Ability to add product details (manually or from a catalogue).
βΒ Display and selection of available delivery services based on eligible carriers
βΒ Display of possible delivery dates based on cut-off, delay constraints, etc...
βΒ Display of available time slots based on carrier capacity
βΒ Automatic calculation of optimal collection dates
βΒ Display of CO2e emissions by carrier π±
βΒ Setting and displaying delivery charges for the end consumer
βΒ Display of delivery costs by carrier
βΒ Management of order number and business reference (manual or automatic)
β Eligibility |
Menu β§ |
| An API to connect to your e-commerce site to expose all eligible carriers and delivery services based on the order characteristics |
βΒ Search for eligible carriers based on several criteria:
Basic geographical criteria (country, department, postcode)
Advanced geographical criteria (geographical polygon or actual distance) π
Logistical criteria (parcel dimensions/weight/volume, product types, service levels, etc...)Β
Calendar criteria(cut-off, delivery times, schedule, slots...) π
βΒ For each eligible carrier, the following information can be retrieved:
Eligible services
Carrier quality rating
Distance π
Available slots (theoretical) π
CO2 emissions πΒ π±
Promise (earliest delivery date) π
Price (from rate grids, based on the first delivery service) π
βΒ Ability to also retrieve non-eligible carriers and reasons for ineligibility
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π Β Booking |
Menu β§ |
| A sophisticated engine allowing you to offer reliable and competitive delivery slots to convert and retain more customers. |
β Static Appointment Scheduling
Setting up a delivery schedule with fixed or customised time slots
Ability to define capacity in terms of number of parcels or orders for each slot
Ability to search/reserve/modify/cancel a slot via API or from the shipping form.
β Dynamic Appointment Scheduling
Connecting to carriers' APIs to retrieve available slots in real-time.
Ability to search/reserve/modify/cancel a slot via API
β Intelligent Appointment Scheduling
(For carriers equipped with Route Planner only)
Setting slot durations and frequencies at the carrier level
Retrieving available slots via the optimisation engine, taking into account the actual capacity of the fleet and already planned routes.
Ability to search/reserve/modify/cancel a slot via API or via the shipping form
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π΄ Pick-up Points |
Menu β§ |
| A comprehensive directory allowing you to offer your customers delivery solutions at pick-up points or lockers. |
β Import and management of pick-up points with addresses and opening hours.
β Ability to define exclusivities or exclusions of pick-up points by brand
β Taking into account the closure days of pick-up points
β Management of typologies and categories of pick-up points with allowed weights and dimensions
β API retrieval of carriers eligible for the pick-up point service based on order characteristics.
β API retrieval of the list and details of eligible pick-up points near a given address.
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π° Click & Collect |
Menu β§ |
| An alternative to traditional delivery: collecting orders directly in-store! |
β Setting up a collection schedule with fixed or customised time slots
β Display of available slots at checkout
β Reservation/modification/cancellation of slots via API or through a dedicated customer page
β Form allowing the customer to signal their arrival at the collection point
β Interface for tracking and managing orders with multi-criteria search (status, dates, customer details, point of sale, etc.)
β Access to order details with all information (parcel and product, contacts, ...)
β Tracking page for the end customer
β Sending a satisfaction survey once the collection is completed
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π Orchestration |
Menu β§ |
| An automatic selection of the best carrier for each delivery, based on economic, qualitative, and ecological criteria customisable according to your priorities. |
β Identification of eligible carriers according to various geographical, logistical, and calendar criteria (see details here)
β Ability to add custom orchestration criteria using "tags"
β Competition among eligible carriers based on 3 criteria:
Cost (determined from real-time pricing or a rate card)
Quality (NPS, Customer satisfaction, promise fulfilment)
Ecology (Average CO2 emissions, reliability index) π±
β Ability to weight and customise orchestration criteria by brand/store
β Management of volume commitments over a given period to favour certain carriers
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π Shipping |
Menu β§ |
| All the features allowing you to manage your shipments smoothly, from issuing the transport order to the physical departure of parcels. |
β Transport Orders
Creation of transport orders via API, EDI file or manual import
Management of multi-parcel shipments
Management of modifications and cancellations
Sending preparation orders (prior to packaging) for forecasting purposes
Sending shipment confirmations (parcel announcement) to the carrier
β Shipping Labels
Carrier label printing in ZPL & PDF format
Generic label: for carriers that don't offer one
Enhanced label: label enriched with store-specific personalised information
View/reprint labels from the Woop back office
β Shipping Documents
Delivery note printing
Manifest generation
β Shipping Costs
Automatic quotation (real-time quote retrieval from carriers)
Management of 12 pricing grid formats (based on volume, weight, distance, price, quantity, number of floors, day, etc.)
Ability to combine and compare multiple pricing grids for the same store x carrier pair
β Dangerous Goods
Limited Quantity, Excepted Quantity, Dangerous Goods (ADR)
UN codes, packaging types and ADR Classification
β Cross-border Flows
Management of customs information for product classification
Transmission of CN23 documents
Transmission of CGU/CGV type documents
Transmission of customs clearance invoices
Status management for tracking customs clearance operations
π― Route Planner |
Menu β§ |
| The all-in-one solution for managing your fleets and planning/optimising your routes |
β Fleet Management
Delivery network configuration (sectors)
Vehicle configuration (type, costs, capacities, options...)
Agent configuration (costs, identity, working hours, schedules...)
Dashboard for weekly fleet activity rate management
β Route Planning
Map view of routes
Manual route modification
Route locking
View of unmet constraints (capacity, working hours...)
Route KPIs: Cost, Distance, Load, etc.
Real-time status updates
View mission details and proof of delivery (signature, photos...)
β Route Optimisation
Simple optimisation
Balanced optimisation
Incremental optimisation
Continuous optimisation π
Multi-tours
Delivery split
Pick-up and delivery
Heavy Goods Vehicle restrictions
π± Driver App |
Menu β§ |
| A mobile app to help drivers improve efficiency and quality. |
β See the feature details here
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π¦ Tracking |
Menu β§ |
| Complete visibility of your deliveries for all stakeholders (shipper, carrier, end customer) |
β Delivery tracking and management interface with multi-criteria search (status, dates, customer details, point of sale, etc.)
β Highlighting of KPIs to easily detect pending, delayed or failed orders.
β Ability to take mass action on multiple deliveries (follow-up, cancellation, etc.)
β Access to delivery details with all information (parcel and product, contacts, shipping documents, proof of delivery...)
β Option to subscribe to alerts to be notified in case of an incident (carrier unavailable, failure to collect or deliver, final customer rating below satisfaction threshold...)
β Customisable email and SMS notifications based on delivery or collection events, sent to the end customer, store/carrier manager or a personalised contact
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βͺ Reverse |
Menu β§ |
| Reverse logistics to manage product returns or second-life flows. |
β Creation of return requests manually or via API
β Identification of carriers eligible for the "return" service
β Management of different options: drop-off at a collection point, in-store return, or home collection
β Scheduling collection slots for home returns
β Automatic generation of return labels and email delivery to the end customer
β Real-time tracking of returns for the customer
β Return management interface for logistics teams, with detailed information
β Identification of non-delivery cases for return to the warehouse
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π Analytics |
Menu β§ |
| All the data you need to manage your business, speed up decision-making, and boost your performance. |
β Standard dashboards, allowing you to monitor performance in terms of activity volume, transport costs, customer satisfaction, and environmental impact.
β Premium dashboards, including market benchmarks π
β Custom dashboards π
β Ad hoc studies (conducted by our Data experts) π
β Interfacing (APIs, exports, and pipelines to exchange analytical data) π