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Return Form

  • Updated

To set up a "return" type form, you need to go to the FE settings.

We distinguish between 2 types of return flows:

  • the classic return flow (reverse) where the entire form needs to be filled out,
  • the return flow from an existing order (return) where the data from the initial order is reused.

The classic return flow

Once the form is set up and assigned to a store, it will follow the main steps of the classic form with a few exceptions:

At step 1 - shipping:

  • The collection and delivery addresses are reversed
  • It is not currently possible to deliver the goods to another exchange place of the retailer. If needed, another address must be entered manually

At step 3 - services:

  • Only the product return service will be available

At step 4 - collection:

  • The chosen slots will be less precise and will depend on the carriers' working hours

At step 5 - additional information:

  • In the case of a product return on an existing order, the business reference will never be displayed or modifiable as we use the same value as the initial order to link the orders together. However, the order number can be modified if necessary
  • The customer data to be entered remains that of the end customer to correctly manage notifications regarding the collection of the goods.

The return flow from an existing order

To make a return order from an existing order, the initial order must have a delivery status of "completed" (e.g., delivery successfully completed).

Once the form is activated on the store, the user can return products by clicking on the dedicated button in the parcel & Products section.

 

Screenshot 2025-05-16 at 13.21.32.png

 

A window will then open allowing you to choose either the "return" type shipping form or the "old generation" return method.

 

Screenshot 2025-05-16 at 13.23.33.png

 

Once this is done, you can choose the product(s) concerned by the return in the new window.

Screenshot 2025-05-16 at 13.23.39.png

NB: When the user only returns complete parcels, they will not need to revalidate the 2nd step of the form (related to the parcel). Conversely, if an incomplete parcel is returned, the user will need to re-enter the parcel details.