Your login is your professional email address.
Your password remains the same as when you first created it (unless you changed it afterwards).
The first thing to consider is whether this is your first connection.
If so, you should have received an email from Woop with a link to create your password (this means that by clicking on the link, you will be asked to create your password).
Please note that this link expires in 6 days if not used.
After this time, you will need to ask the support team to send you the link again.
If this is not your first connection and you get an error message when you try to connect:
- Click on Ctrl+Shift+R at the same time to clear the caches, as this may block you from time to time (Cmd+Shift+R - for Mac). Then try logging in again.
- If that does not work, click on "Forgot your password?" (at the connection page) to create a new password.
- If these two solutions do not work, please contact our support team by creating a request on Zendesk, explaining your problem and, if possible, attaching a screenshot of the error message.
Another solution would be to contact the Woop support team and ask them to create a new password for your account.
This will give you access to the platform, and you can then change this password directly in your profile so that it is unique and known only to you.
If you have successfully logged in but you have no permissions, you can contact your brand's head office/your Woop project coordinator so he/she can create a ticket for the support team on Zendesk.