This means that no carrier has been called for the order to carry out the delivery.
To understand why this has happened, you can go to the "Alerts" section to find out the refusal reason:
The refusal reason will give you a more precise understanding of what you should do to solve the problem. You can also check the order content to have more information about what caused the refusal.
If, after the correction, the problem still persists, you should contact your Woop project manager or Woop support team.
If there is another error message (Unavailable carriers, No carrier, etc.), then you or your Woop project manager has to contact the carrier.
Refusal reasons :
- Product weight: The product weight can block an order if it exceeds the carrier's maximum capacity.
Action to take: check the carrier restrictions and correct your order via "Actions"-> "Edit" button of your order. - Total order weight: The order weight can block an order if it exceeds the carrier's maximum capacity.
Action to take: check the carrier restrictions and correct your order via "Actions"-> "Edit" button of your order. - Address: The delivery address can block an order if it is incorrect.
Example: abbreviations, postcode, wrong country, reversal of postcode and town in the input field, spelling mistakes, and spaces in the postcode.
Action to take: edit the order by entering the correct information (remove all spaces, abbreviations, etc.)
You can use Google Maps to check that the address is correct (for the postal address).