Mission Details
By clicking on a mission from the route screen (see above), you can access its various details.
Depending on the settings that have been enabled for you, you will be able to access different features.
These allow you to manage and track missions in real-time.
Initially, you will find a description of the mission with:
- a delivery status,
- a label,
- the scheduled time of the mission,
- the destination address - with the option to modify it if it is incorrect or erroneous, or to copy-paste it -,
- and a comment.
Next, you can:
- navigate to the address using third-party apps installed on your devices (Waze, Citymapper and Maps, Google Maps),
- call the recipient directly,
- access the real view of the mission address with Google to potentially anticipate parking upon arrival at the client's location,
- access the map showing the user's position and all their route points to complete. From the mission details page, clicking on "Map" will redirect the user to the map at the respective mission point.
- fill in the signature and photo prerequisites for delivery,
- and optionally add a comment.
Finally, by scrolling down the screen, you can access additional elements related to the mission such as its details and its units & quantities.
From the "Edit" button, you can:
- search by unit,
- save the changes made,
- or reset them.
Mission Labels
You have the option from the Mapo planning tool to highlight informative characteristics of the mission.
These will allow users to better understand the expectations or context of their mission among several in their route.
You can add as many as you like, and you can rename them and choose the colour of your choice.
These labels appear at the very top of the mission details page.
Time Slots
You have the option from the Mapo planning tool to enter one or two time slots allowing the user to view these in order to deliver efficiently and avoid waiting or re-delivering.
If nothing is entered, the application will display nothing. Depending on the time on their phone, if the user is:
- within the time slot, they will see the mention "Open",
- outside the time slot, they will see "Closed".
View a Document
From the Mapo planning tool, the user's manager can add a URL of a document that the user can view from the mission details screen.
When this URL is entered and sent to the user, they just need to click on it to view the document in "Additional Information".
They can zoom in or out to better perceive the available information.
The shared document can be shared in any format: .pdf / .xls / .word / .ppt etc.
Status Management
All the statuses that make up a mission are called a 'workflow'. This allows the work context of the couriers to be adapted according to the expressed needs.
We will find a standard workflow with simplified status management to update, and a workflow that can be customised in several ways.
A mission status can be updated either:
- by clicking on the coloured banner at the top,
- or by clicking from the button at the bottom.
The choice of status update management is configurable according to client wishes.
Comment
From the mission details screen, by clicking on the "Add a comment" box, a pop-in will appear allowing you to leave a comment on the current mission.
Returning to the mission details screen, after entering your message, you will notice a small tick on the "Comment" box indicating that your message has been successfully recorded.
You can at any time during your route, return to it to modify or delete it as you wish.
Photos
At the top right of the mission details screen, you can access the "self-service" photo capture by clicking on the camera, to provide proof of delivery for your mission, or even for an anomaly for example.
Returning to the mission details screen, after entering your photo prerequisite, you will notice a small tick on the "Photo" box confirming that your photo has been successfully saved.
You can add perspective by clicking on the pencil at the top left on the taken photo.
Simply swipe your finger to add more information to the photo.
Click on the back arrow to erase your previous edit.
Click on the save button on the far right to save your photo with the edit.
Finally, photos are timestamped on the day and time of capture. The timestamp is automatically applied after taking the photo.
Signatures
At the top right of the mission detail screen, you can access the signature by clicking on the pencil, to provide proof of delivery for your mission.
To save time, the client's name is pre-filled. This can be deleted if needed. All that's left is to enter the signature and save.
Returning to the mission detail screen after entering the signature, you'll notice a small tick on the "Signature" box indicating that the signature has been successfully saved.
Finally, these are timestamped with the date and time. The timestamp is automatically applied after the signature.
Multi-signatures
From the mobile app, you can set up multi-signature to allow both the client and the user to add their respective signatures.
To save time, the client's name is also pre-filled. This can be edited if needed. All that's left is to enter the signature and save.
Forms
They are accessible from the mission detail screen. They can be set up as a mandatory prerequisite if needed.
If the mandatory form prerequisite is in effect, the user must complete it to change the status of their mission to "Completed". Otherwise, the mission status will remain "In progress" or change to "Anomaly".
Clicking on "Forms" will bring up a pop-in presenting one or more forms configurable by a manager.
These forms can take different shapes according to your needs: feedback, anomaly reports, satisfaction, etc.
Moreover, they can be of different types: radio, checkbox, or text fields.
When a form is completed and saved, you will see on the mission detail screen a small tick confirming the form has been filled out.
Depending on the need, the form can be set up so that the responses provided are only numeric characters.
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Street View
Clicking on the "street view" button will open Google Maps in the mobile app at the delivery address of the mission.
You can anticipate your delivery by visualising potential parking or vehicle passage difficulties. Your delivery will be streamlined, saving you time and avoiding unpleasant surprises.
Clicking on the cross at the top left of the page will return you to the mission detail page.
Additional Information
Note! Custom fields will only be visible if the account administrator fills them in!
Custom fields appear in the "Additional Information" displayed on the mission detail screen.
You can enter:
- a first field that consists of a title,
- and a second that allows for writing a description.
The additional information is only visible; it cannot be modified from the mobile app but only from the admin Mapo Web.
If the description is long, a "Display more" button will appear. Clicking on it will present a screen to display the entire description provided.
Position Recording
You can record your position by clicking on "Record". The coordinates can be retrieved in the route reporting in the planning tool.
Position recording allows you to locate a viable place or entrance for your vehicle if the original address does not permit it.
If your phone settings or geolocation do not allow you to record your position, a warning pop-in will alert you to guide you in completing your position recording.
Barcode & QR Code Scanning
From the mission detail screen, you can scan barcodes and QR codes using your smartphone's camera.
When the scan identifies the desired barcode, a confirmation message will appear: "The barcode has been successfully added".
If a parcel's barcode is defective or the scan cannot identify it, you can click on the "pencil" to enter it manually.
You can view the number of scanned barcodes from the indicator. If you swipe the window upwards:
- you will see the serial numbers of the added barcodes,
- you can identify if the same barcode has been scanned multiple times,
- you can delete scanned barcodes by clicking on the cross.
For barcodes expected to be scanned, if their respective parcels encounter a problem, the user can complete their scan action and report the issue to their supervisor.
The scan supports the following formats:
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Expected Barcodes
On a mission, you can identify the expected barcodes that your manager has set up from their route planning tool.
If you scan the barcode that matches the expected one, you'll notice a small tick confirming that the expected and scanned barcode is valid.
If you scan a barcode that isn't among the expected ones, a confirmation pop-up will appear.
You can either "discard" to delete your barcode scan, or "keep" it if you wish to retain it. In the latter case, the unexpected barcode will be displayed in a menu.
Mission Filters
The filters are directly accessible from the page listing the missions of a route.
The page features a search bar as well as all the characteristics specific to the missions of the route that the user must complete:
- statuses,
- labels,
- and deliverable units.
When the user starts typing in the search bar, the page filters the statuses, labels, and deliverable units in line with the user's search.
The user can also use the filters that work like buttons, activating the filter as needed.
Upon clicking "Apply", the mobile app will display the results of the selected filters. Additionally, the user is informed of the number of selected filters through a badge.
Finally, the user can access the details of their filtered missions afterwards. They can interact with the various features available from the mission detail page while remaining in this context of filtered missions.
Mission Prerequisites (POD)
The configuration of mandatory supporting documents to be provided at a mission's status can be set up.
Photos, signatures, comments, forms, or scans can be implemented to require the user to provide these elements to justify the status update. Without providing these requested elements, the mission's status will remain at the previous status.
The configuration can be set according to the need from 1 up to a maximum of 5 proofs. If more than one supporting document is configured, the user must complete the documents of one proof to proceed to the next.
Load Management
When the load management configuration is activated, the user can find the "Load Missions" button from the departure depot page.
Clicking this button switches to the load management page for all the missions that make up the route.
The user can return to the loading page as many times as needed.
Sum of Declared Quantities
From the mission detail page, clicking "Edit" on the "Units and Quantities" widget takes you to the edit page.
On this page, you can view the total sum of quantities transported in your lorry to ensure it doesn't exceed its capacity.
The total sum transported updates automatically for any changes in quantities made to the mission after clicking the "Save" button at the bottom.
Navigation Apps
For greater simplicity for users, Mapo Driver has created a dynamic with the most common navigation apps.
Clicking "Navigate", depending on the type of phone used (Android or Apple) and the navigation apps downloaded on the phone, Mapo Driver will suggest these.
Clicking on one of these apps, the user is automatically redirected to the selected one, and their itinerary will be automatically calculated from the GPS coordinates of the mission address.
Currently, we list all the following navigation apps: Google, GoogleGo, Amap, Baidu, Waze, YandexMaps, YandexNavi, Citymapper, MapsWithMe, OsmAnd, OsmAndPlus, DoubleGis, Tencent, Here, Petal, TomTomGo, RoadLords, and Nav XL.
Finally, we have relied on our partner Nav XL to allow the user to enjoy the services of specialised navigation for HGVs.
