Authentication
The user can make accessing their Mapo Driver account easier by:
- entering their email address and password,
- ticking the "Stay connected" box.
Within 3 days, if the user wants to access the Mapo Driver app, a simple click will automatically log them into their account without needing to enter their email and password again, provided they ticked the "Stay connected" box. Additionally, they will receive assistance in filling out their email and password to avoid having to type their entire address and password.
However, if the user does not tick this box, they will not be automatically reconnected the next day and will need to manually enter their email and password to access their account.
Evaluation of Mapo Driver
To gather feedback from mobile app users and better address issues and improve the user experience, we display a rating popup:
- after completing the first route, i.e., at the final status of the last mission of the route,
- if they do not respond, the popup is displayed again 3 months later.
Activation of Geolocation
When downloading or updating the mobile app, the user sees a guidance and support journey for activating their geolocation.
The activation or deactivation of details related to geolocation can be viewed and managed from the settings in the menu.
This journey is triggered upon user login, and the configurations will affect the features:
- of user tracking in the Mapo Planner dashboard,
- of position reporting at the user's request.
Settings
The settings are accessible from the menu at the top left.
Here, you can configure different service states of our mobile app's operation.
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Use the toggle to activate or deactivate each setting:
- automatic archiving: when the status of the last mission of the route changes to "Completed", we automatically archive the route,
- night mode: you can save your device's battery and view more easily when lighting is low,
- geolocation: this is used to allow the planner to track the completion of the route from the public portal, and for the driver to report their position.
- next mission: when a mission is completed, we automatically switch the driver to the next mission.
- navigation app: this is a setting to choose the default GPS.
- text size: the user can adjust the zoom, font size, of Mapo Driver to suit their vision and allow for better reading.
By scrolling down the page, you will find the "About" section where you can access:
- our privacy policy,
- our legal notices and,
- our terms of use.
Offline Mode
In case of connection or synchronisation issues with the mobile app, due to "dead zones", phone performance used, a message will display indicating whether the mobile app is connected or not. When the connection is restored, a new message will appear confirming that synchronisation has been re-established.
When the app is offline, meaning without connection or unable to synchronise with a planning tool, the mobile app still functions!
No information will communicate with the route planning tool but the user can continue to complete their routes.
The information from the user's actions in the mobile app will be stored until reconnection with a network and with the carrier's planning tool.
When the connection is restored, a new message will display confirming that synchronisation has been re-established.
List of Routes
Once connected, by default, you are on the page showing active routes. You can view both your active and archived routes on the same page.
Active
You can view all active routes and their respective information on a single screen!
Find:
- the status of the route,
- the date of the route,
- the scheduled start time of the route,
- the name of the route,
- the number of missions in the route,
- the total theoretical distance of the route,
- and the total theoretical time of the route.
Click on a route to access the missions and their attached details.
Archived
You can view the list of all routes that are completed.
The missions and details of archived routes cannot be viewed. To do so, you must restore the route to access the details.
Your archived routes are kept for 15 days in the mobile app. After this period, they will be deleted from the mobile app.
Sorting Routes
From the list of routes, you can click on the filter to sort your routes either by status or by date.
When sorting by status is selected, the routes are arranged in the order below by increasing date and time:
- In progress
- To do
- Completed
When sorting by date is selected, the routes are arranged in the order below:
- Sort and display in ascending order, from the past date to the furthest in time
- They are arranged from the earliest to the latest time
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List of Missions
You can view all your missions on the same page.
Just like the routes page, you will be able to view all the details of your missions!
Find:
- the name of the route (e.g. "South-West"),
- the date of completion of your missions,
- the theoretical arrival times at the destination,
- the statuses of your different missions,
- the name of each mission,
- their respective addresses
- as well as the delivery slots if they are provided.
Route Summary
In the context of anticipating and preparing routes, the route summary presents the essential information of:
- number of missions in a route,
- the list of cities where deliveries are scheduled,
- the end date of the route,
- and the end time of the route.
This information is displayed in a pop-in:
- from the screen listing the missions of an assigned route,
- and on the first click of the user on an assigned route.
At the top of the route summary page, a button is available which, when clicked, displays a map background:
- the delivery points of the missions that make up the route,
- the numbering of missions in chronological planning order,
- the management of point clusters when zooming in and out,
- from an internationally dimensioned map background,
- with dark and light modes,
- and handling the use case of no connection and no network
Notifications
Route
If the user has agreed to receive notifications in the mobile app, they can receive two types of notifications:
- route changes,
- and mission status changes.
Drivers are notified of any changes to an element of their route by their manager:
- mission,
- labels,
- schedules,
- names,
- deliverable units, etc.
These notifications are received by the mobile app when it is open. The user can view a "push" notification otherwise, they can view them from the "Notifications" menu.
For any mission status update by the planner, the driver will be notified. They will no longer be able to change the status afterwards.
Be aware of the mode used on the smartphone, as it may mute notifications from the mobile app.
Mapo Driver Version
If the user logs into the mobile app, and it detects that the version being used is not up to date compared to the one available on the iOS and GooglePlay stores, a pop-up will appear prompting the user to update it or to do so later.
This notification pop-up will be displayed once a day until they update their app.
Geolocation
Upon user login, if my permissions and authorisations related to geolocation are disabled, a pop-up appears to alert the user.
Upon login, a detection is carried out to identify:
- if location access is enabled in the phone settings,
- if location access permission is enabled for the Mapo Driver app,
- and if precise location access permission is enabled for the Mapo Driver app
The pop-up appears once a day as long as geolocation is not fully enabled.
Mission Mapping
The Mapo Driver mapping displaying the missions of a route is provided by Open Street Map (Open Source contributor).
The map is accessible from the route summary (information button represented by an "i") from the screen listing the missions, as well as from the screen presenting the details of a mission.
The map displays all the points (markers) of a route. A mission status is attached to these markers and is updated according to the driver's actions.
A line (polyline) can also be found between each of these points. By clicking on one of these, the driver can view:
- the status,
- the client's name,
- the mission's postal address,
- you can click on "Mission Details" to switch back to the mission details page,
- and view the units and quantities transported on the mission.
By clicking on "Mission Details", the user will be redirected to the mission detail. Thus, they can jump to the pre-established link between the map and mission details.
Any modification of an ongoing route made by the manager will result in an update of the mapping.
Finally, the truck marker represents the driver who has activated their geolocation in Mapo Driver. This marker follows the driver when the map remains open. This display should allow them to better understand, according to their position, the missions they need to complete.
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Survey
Mapo Driver ensures that its use is constantly the most suitable for drivers' daily routines.
This is why, on an almost quarterly basis, we present questions to gather and analyse feedback, and continuously improve the mobile app.
Accessible from the mobile app menu "Give your feedback", this survey consists of short questions with a star rating system. Additionally, there is the option to leave a comment to supplement the given rating.
A red dot appears in the menu as long as the user does not answer the questions. If they do, the dot will disappear until the next questionnaire is created.
