Notifications
To get feedback from users of the mobile app, and to better address issues and improve the user experience, we display a rating popup:
- after completing the first route, i.e. at the final status of the last mission of the route,
- if the user doesn't respond, the popup will be shown again three months later.
Survey
Mapo Driver ensures that its use is always as well suited as possible to drivers' daily routines.
That's why, almost every quarter, we present questions to gather and analyse feedback, and to continually improve the mobile app.
Accessible from the mobile app menu under "Give your feedback", this survey consists of short questions with a star rating system. In addition, there's the option to leave a comment to go with your rating.
A red dot appears in the menu as long as the user hasn't answered the questions. Once they've responded, the dot will disappear until the next survey is available.
