DELIVERY MANAGEMENT

User administration

• User management
• User permissions
• Rules groups

Orchestration / Eligibility

• Rate grids

Shipping Form

• How to configure a shipping form?
• Shipping Form : How does it work ?

Order management

• Bulk order upload
• Edit an order
• Order duplication
• Delete and close an order

Tracking

• Side panel - Delivery details
• Delivery Management
• Order information

Slot Management

• Smart appointment

Shipping

• Order details: delivery slip and shipping label documents
• Delivery slip : bulk download

Reverse

• Return Form

Alerts & Notifications

• Alerts: Settings
• Explanation of alerts
• Alerts on orders with error status: Understanding orders with error status
• Alerts: Deleting alerts

Click & Collect

• Click & Collect : How to search for an order ?
• Click & Collect : View the order page
• Click & Collect : Order page description
• Click & Collect : Order cancellation

Ecological Impact

• Calculation of GHGs (greenhouse gases) for a delivery
• Carrier labelling

Analytics

• Dashboards

FAQ

• How to Log In ?
• Problem logging in or accessing Woop ?
• A problem with your order? Check these steps to fix it
• The "Next step" button is greyed out in step 1. What should I do?
• My order status is "Carriers unavailable". What should I do?
• My order status is "No carrier". What should I do?

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